RIDE is an immersive, music-driven indoor cycling experience that combines rhythm-based movement, powerful coaching, and a sense of community. Unlike standard gym classes, every RIDE is curated to challenge you physically, connect you mentally, and push you as a collective pack.

Yes. All riders need to create an account to purchase and book classes. It’s quick and easy to set up online or through our RIDE 2.0 app via the App Store or online.

RIDE’s can be booked online or through the app up to one week in advance, and right up until class start time. You’ll choose your spot in the room during booking.

You can cancel up to 12 hours before class without penalty. Cancellations within 12 hours result in a lost class credit (for pack holders) or a late fee (for unlimited/Flex riders).

Please arrive at least 15 minutes before class. If you arrive less than 5 minutes before start time, we may give your spot to a waitlisted rider.

We recommend sitting towards the center back of the room so you can get the best view of the instructor and can follow along watching the other riders. *New riders may be moved at check in to make sure riders feel comfortable with flow of class

Arrive early: At least 15 minutes before class so we can get you set up.

Check in: Head to the front desk to sign in and fill out your waiver. There staff will check you in and confirm your bike number 

Waivers are required: First-time riders must sign a waiver before class. If you’re under 16, a parent or guardian must sign in person.

Studio Tour: Our front desk team will tour you around the studio to get you comfortable in the space. 

Bike setup help: Our team is happy to help you get clipped in and set up properly.

Choose a back-row bike: We recommend first-time riders pick a bike toward the back so you can follow the rhythm and feel the pack.

Late arrivals: If you arrive less than 5 minutes before class starts, your spot may be given to a waitlisted rider.

Form-fitting pants or shorts and a light, breathable top. We provide towels (bike and shower), so no need to bring your own. Bring a water bottle (or purchase cold water at the studio).

Yes, shoe are available at the front desk. Our bikes are compatible with LOOK Delta cleats.

Not necessarily — but if you have your own cycling shoes with LOOK Delta cleats, feel free to bring them.

Yes. Each studio has filtered water refill stations and bottled water for purchase.

Yes, the studios have fully stocked showers and change rooms.

Yes. Lockers are available for all riders. All lockers are equipped with self locking locks. 

Ask the front desk. We’ll verify your identity and assist you in unlocking your locker.

Yes. Packages expire 1–12 months from the date of purchase. Check individual product details when purchasing.

Class packages are set and not eligible for extensions. Please review expiration dates prior to purchase to ensure you’re choosing the correct package for your needs.

You are unable to transfer your class credit package to another rider, however, you are eligible to book a guest using your credit package under your account directly through the reservation link. Guest reservations are only permitted through class credit packages and do not apply to monthly memberships. 

Yes. We offer both unlimited and set amount flexible memberships to suit your desired riding allotment. Visit our pricing page or contact your studio for details.

Yes. Gift cards are available online and in-studio.

• No phones in the RIDE room, if a phone is spotted going off during class, the instructor may remove it and leave it at the front desk.  *Unless used for a medical device
• Smart watches are allowed in the studio, however, we do require that all riders set their watches to “Theatre Mode” or “Do Not Disturb” so that no lights are flickering during class out of respect to our fellow riders around us. *Unless used for a medical device
• Arrive at least 15 minutes early to ensure time to properly be set up so our classes run on time.
• Late arrivals may not be admitted due to safety and respect to all riders signed up for the session. Our doors close at the scheduled class time. *New riders arriving within less than 5 minutes prior to class start time may not be allowed in class to ensure proper setup and orientation.
• Clean laundry, and personal hygiene. Please make sure you are keeping your workout attire laundered and smelling fresh.

Yes. Each person must create their own account to book a class.

Many riders continue to RIDE while pregnant, but we recommend speaking to your doctor first. Let your instructor know before class so they can support you with any modifications.

The best way is by emailing your studio directly.

Ossington – ossington@ridecycleclub.com

Hamilton – Hamilton@ridecycleclub.com

Kitsilano – kitsilano@ridecycleclub.com

• 12+ hours before class: If a bike opens, you’re added automatically and notified by email. No confirmation needed. Normal cancellation policy applies.
• 1.5–12 hours before class: You’ll be auto-added and notified by email. No cancellation possible once you’re in.

Up to 1.5 hours before class: You’ll be contacted by phone if a spot opens. If we can’t reach you, the spot goes to the next rider. If you confirm but don’t show, you’ll be charged a late cancel.